Frequently Asked Questions
Find answers about private vault storage,
safe deposit boxes, security and access.
1. SAFE DEPOSIT BOXES & STORAGE
WHAT IS A SAFE DEPOSIT BOX?
A safe deposit box is a private, secure storage locker designed to protect valuable possessions, important documents, precious metals, jewelry, and other personal assets.
WHAT CAN I STORE IN A SAFE DEPOSIT BOX?
You may store a wide range of valuable items, including precious metals, jewelry, important documents, collectibles, family heirlooms, and other personal valuables.
WHAT BOX SIZES ARE AVAILABLE?
We offer Small, Medium, Large, and Extra-Large locker sizes. We recommend booking an appointment to visit our facility and determine which size best suits your storage needs.
CAN I STORE PRECIOUS METALS?
Yes. You may securely store gold, silver, platinum, bullion, coins, jewelry, and other precious metals in your safe deposit box.
2. SECURITY & ACCESS
HOW SECURE IS SECURE VAULT?
Our facility features a top-tier vault system equipped with multiple layers of advanced security, including monitored vault areas, controlled access, fog protection technology, and comprehensive security protocols designed to safeguard your assets.
WHO CAN ACCESS MY SAFE DEPOSIT BOX?
Only the registered locker holder(s) authorized on the account may access the safe deposit box.
CAN SECURE VAULT STAFF ACCESS MY BOX?
No. Secure Vault staff do not have access to the contents of your safe deposit box.
IS MY INFORMATION KEPT CONFIDENTIAL?
Yes. All client information is kept strictly confidential and is never shared with third parties, institutions, or individuals except where required by law.
3. BOOKING & MANAGEMENT
WHAT DOCUMENTS ARE REQUIRED TO RENT A LOCKER?
To rent a locker, you will need:
- Government-issued photo identification (Driver’s Licence or Passport)
- Proof of address (Bank Statement, Utility Bill, or similar document)
CAN I AUTHORIZE A FAMILY MEMBER?
Yes. You may add or authorize an additional family member or trusted individual to your locker access. A one-time administration fee of $50 applies.
CAN I CHANGE MY LOCKER SIZE LATER?
Yes. You may upgrade or change your locker size at any time, subject to availability.
HOW DO I RESERVE A LOCKER?
You can reserve a locker by calling us to schedule an appointment or by visiting our facility in person to discuss available options.
4. PRICING & INSURANCE
HOW MUCH DOES A LOCKER COST?
Locker pricing varies based on the selected size and current availability. Please contact us directly for current rates and availability.
ARE STORED ITEMS INSURED?
Yes. We offer insured locker options. Eligibility is subject to additional terms and conditions. Please contact us for details regarding coverage options.
ARE THERE LONG-TERM RENTAL OPTIONS?
Yes. You may rent a locker for as long as you require. We do not impose minimum or maximum rental terms.
WHAT HAPPENS IF I LOSE MY KEY?
If a key is lost, a replacement and lock service fee will apply. The minimum charge is $100, with additional fees depending on the specific locker and service requirements